Privacy Policy
How we collect, use and protect your personal information.
Who we are
Built Domestic and Commercial Ltd ("BUILT", "we", "us") is the data controller for personal information collected through this website. Our address is Linton Barns, Ross-on-Wye, HR9 7RR. You can contact us at info@wearebuilt.uk or 0800 292 2159.
What we collect
When you submit an enquiry, we collect the details you provide: your name, phone number, email address, postcode, the type of project and any message. We may also collect basic technical information such as your browser type and pages visited.
How we use it
We use your information to respond to your enquiry, arrange site surveys, provide estimates and deliver any work you book with us. We do not sell your personal information.
Lawful basis
We process enquiry data to take steps at your request before entering into a contract, and to deliver contracts with you. Where we keep records for accounting or legal reasons, we rely on our legal obligations and legitimate interests.
Who we share it with
We may share information with service providers that help us run our business, such as our customer relationship management (CRM) system and website hosting, and with professionals involved in your project where needed. They may only use it on our instructions.
How long we keep it
We keep enquiry information for as long as needed to respond and, if you become a client, for as long as required for the project, warranties and our legal and accounting obligations.
Your rights
Under UK GDPR you have the right to access, correct or delete your personal information, to object to or restrict processing, and to data portability. To exercise these rights, contact us using the details above. You can also complain to the Information Commissioner's Office (ico.org.uk).
Cookies
We remember your cookie choices using essential browser storage. Optional enquiry, chat, reviews and Google Maps services are blocked until you allow them. You can change your choices using Cookie settings in the footer. See our Cookie Policy for details.
Changes
We may update this policy from time to time. The latest version will always be on this page.